← Privacy Policy
Patient Privacy Notice
Last updated: August 29, 2026
This notice explains how information is handled in the BetterBeing patient app — the mobile app you use to connect with your clinic. It is written for clients and patients: the people receiving care. If you are a practitioner or clinic, see the main Privacy Policy.
Who is responsible for your information
Your clinic (your therapist or the practice) is the health information custodian for your personal health information under Canadian privacy law (Ontario PHIPA, Alberta HIA, BC/AB PIPA, and PIPEDA where applicable). BetterBeing Inc. provides the app on your clinic’s behalf and processes your information under the clinic’s instructions — we are a service provider, not the custodian. For questions about your health records or how your clinic uses your information, contact your clinic directly.
Information the app handles
When you use the app, the following may be collected or processed to provide your care and run the app — never for advertising, and never to track you across other apps or websites:
- Identity & contact: your name, email address, phone number, and date of birth — for your account, sign-in, and appointment notifications.
- Health & care information: your sessions, appointments, the consents your clinic sends you, case information, and clinical details your clinic chooses to show you. This is sensitive health information.
- Payment information: when you pay a fee, payment is processed by Stripe. Card details are entered into Stripe’s secure form; the app does not store your card number.
- Live video & audio (telehealth): your camera and microphone are used only during a scheduled telehealth session, to connect you with your therapist. Depending on your clinic, video is powered by Agora (in-app sessions) or by Google Meet or Zoom. A session may be recorded by your clinic where clinically appropriate and with the applicable consent; the patient app itself does not initiate recording.
- Account identifiers & device basics: an authenticated user ID and standard connection information needed to deliver the service securely.
- Notifications (optional): if you turn on session reminders, they are scheduled on your device; no reminder content leaves your phone for this feature.
How your information is used
Only to provide and secure the service: to let you book, reschedule, and join sessions; view and pay fees and see receipts; read and sign consents; secure your sign-in with a one-time SMS code (2-factor authentication); and send the appointment reminders you enable.
Who your information is shared with
- Your clinic — the custodian responsible for your care.
- Service providers acting under contract, only to run the service: Stripe (payments), Agora (in-app telehealth video), our Canadian cloud hosting provider, our SMS provider (2-factor codes), and our email provider (receipts and notifications). See our sub-processors.
We do not sell your information, do not use it for advertising, and do not use it to track you across other apps or websites.
Where your information is stored
Data is hosted with Canadian data residency, consistent with PHIPA, PIPA, and PIPEDA.
Security
Information is encrypted in transit (HTTPS/TLS), sign-in is protected by 2-factor authentication, and access is limited to what is needed to provide the service.
Keeping and deleting your information; your rights
Your clinic (as custodian) decides how long your health information is kept and handles requests to access, correct, or delete it, in line with applicable law. To make such a request, contact your clinic. You can stop using the app at any time; your account is created and managed by your clinic.
Children & youth
Accounts are created by your clinic. Where care involves a minor, information is handled under the clinic’s policies and the applicable consent and guardianship rules.
Not for emergencies
BetterBeing is not an emergency service. If you are in crisis or thinking about harming yourself, call your local emergency number or a crisis line immediately.
Changes to this notice
We may update this notice; material changes will be reflected here with a new effective date.
Contact
- App or privacy questions to BetterBeing Inc.: admin@betterbeing.world
- Your health information or records: contact your clinic directly.